Warranties

Notice of a claim under FSGLASS’s Heat Soaked Tempered Glass Warranty must be provided to FSGLASS in writing within 90 days of discovery of the facts giving rise to the claim and should be directed to:

 

FSGLASS Sales Department

No.6 Huanzhendong Road, ChenCun Town, Shunde District, Foshan, Guangdong, China 518313

Phone: +86 757 2210 0788

FSGLASS’S STANDARD TEN-YEAR LIMITED WARRANTY

FSGLASS’s Standard Ten-Year Limited Warranty (“Limited Warranty”) applies to the FSGLASS products listed below manufactured after the effective date.** The following provisions are incorporated into FSGLASS’s Limited Warranty.

 

TEMPERED AND HEAT STRENGTHENED GLASS

FSGLASS warrants its tempered and heat strengthened glass to meet the requirements of ASTM C1048 for a period of ten (10) years from the date of manufacture.

 

CERAMIC INK DIGITAL PRINT, CERAMIC FRIT SILKSCREENED AND SPANDREL GLASS

FSGLASS warrants its ceramic ink digital print, Decorative Silkscreened and Spandrel Glass with a ceramic frit coatings for a period of ten (10) years from date of manufacture against defective materials or workmanship which could result in peeling, cracking or deterioration of the ceramic ink or frit under normal conditions. 

HIGH-PERFORMANCE COATED GLASS

FSGLASS warrants its high-performance coated glass for a period of ten (10) years from the date of manufacture against defective materials or workmanship which could result in peeling, cracking or deterioration in the metallic coating greater than 1/8 inch into the viewing area under normal conditions. 

INSULATING GLASS UNIT (DUAL SEAL UNIT)

FSGLASS warrants its dual seal insulating glass for a period of ten (10) years from date of manufacture against defective materials or workmanship which result in fogging or moisture residue formation on internal glass surfaces due to failure ofthe insulating glass seal. 

INSULATING GLASS STRUCTURAL GLAZING

FSGLASS warrants that the structural bond between the glass substrates of FSGLASS insulating glass units will not fail adhesively or cohesively as a result of defective materials or workmanship when installed in accordance with FSGLASS application recommendations. FSGLASS’s warranty shall be for a period of ten (10) years from the date of manufacture.

The structural glazing system designer is responsible for design of the structural glazing support system including structural silicone joint dimension (glass to metal support). FSGLASS assumes no responsibility for adhesive or cohesive failure of structural silicone seals resulting from incompatible structural or weather sealants, incompatible materials (setting blocks/glazing gaskets), improper use or handling, faulty installation or faulty building construction or design.

 

STRUCTURAL GLAZING OF METAL EXTRUSIONS

FSGLASS warrants that the structural bond between the aluminum extrusion and glass substrate will not fail adhesively for a period of ten (10) years from the date of manufacture as a result of defective materials or workmanship when installed in accordance with FSGLASS application recommendations. The structural glazing system designer is responsible for the design of the system including the structural silicone joint dimension (glass to extrusion) and the compatibility of any finishes applied to the metal extrusions. 

LAMINATED GLASS AND LAMINATED GLASS SLOPED GLAZING

FSGLASS warrants its laminated glass for a period of ten (10) years from the date of manufacture against defective materials or workmanship that results in delamination.

 

 

DISCLAIMERS, EXCLUSIONS, LIMITATIONS, AND ADDITIONAL TERMS AND CONDITIONS

APPLICABLE TO FSGLASS’S LIMITED WARRANTY

In the event that a FSGLASS product is found and verified by FSGLASS to be defective under the Limited Warranty, FSGLASS will replace the product without charge, FOB nearest shipping point to the place of installation or, at FSGLASS’s option, refund the purchase price of the glass. In no event will FSGLASS’s liability exceed the purchase price of the glass. If FSGLASS elects to replace the defective glass, FSGLASS will not be liable for any other expenses, including but not limited to, removal of the defective unit, installation of replacement units, any labor, materials, and/or any other damages, including incidental, indirect, special, or consequential damages. Further, the warranty of the replacement glass will be limited to the remainder of the warranty period of the original glass. 

FSGLASS expressly assumes no responsibility for and FSGLASS’s Limited Warranty does not cover the following: glass breakage, product failure due to improper usage; product failure due to improper handling, loading, unloading or storage; incompatibility with other glazing or installation materials, including but not limited to, coatings, sealants, gaskets, setting blocks, lubricants, insulation or any other materials; faulty installation or building construction; damage caused by water not attributable to the FSGLASS product; failure to adhere to FSGLASS’s instructions regarding installation and/or maintenance of the unit, including written proof of routine maintenance (consult Glass Association of North America Glazing Manual); improper design; errors in provided specifications; scratches or abrasions to the product; abnormal weather conditions; or damage caused by cleaners, solvents, acids, alkalies or any other chemicals used on or around the products. FSGLASS reserves the right to inspect, in the field, any FSGLASS product that is alleged to be defective. 

The purchaser’s exclusive remedy is limited to the legal remedies described in FSGLASS’s Limited Warranty. FSGLASS will not be liable for any incidental or consequential damages of any kind. FSGLASS’s Limited Warranty will be void in the event that full payment is not received for goods and services within the agreed upon terms of sale. FSGLASS MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, REGARDING THE PRODUCT, INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FSGLASS’s Limited Warranty may only be modified upon written approval of FSGLASS’s President or Vice President(s).

The Heat Soaked Tempered Glass Standard Limited Warranty document applies to fully-tempered (FT) glass that has been heat soaked.

***HEAT SOAKED TEMPERED GLASS STANDARD LIMITED WARRANTY***

FSGLASS warrants its Heat Soaked Tempered glass to not break spontaneously as a result of Nickel Sulfide (NiS) inclusions at a rate exceeding 0.3% (3/1000) for a period of ten (10) years from the date of manufacture.

 

DISCLAIMERS, EXCLUSIONS, LIMITATIONS, AND ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO FSGLASS’S LIMITED WARRANTY

 

In the event that FSGLASS’s Heat Soaked Tempered glass does break in excess of the 0.3% rate as a result of a verifiable NiS inclusion, FSGLASS will replace the broken Heat Soaked Tempered glass without charge, FOB nearest shipping point to the place of installation and pay for the costs of reasonable market replacement labor (not to exceed 5 times the original “finished unit” selling price). FSGLASS will not be responsible for any other expenses or costs, including, but not limited to, incidental, indirect, special or consequential damages. In no event shall FSGLASS’s liability exceed the replacement costs, including reasonable labor, of the glass. The warranty of the replacement glass will be limited to the remainder of the warranty period of the original Heat Soaked Tempered glass.

FSGLASS expressly assumes no responsibility for, and FSGLASS’s Heat Soaked Tempered Glass Warranty does not cover, glass breakage not attributable to NiS inclusion beyond 0.3%; or the following: product failure due to improper usage; product failure due to improper handling, loading, unloading or storage; incompatibility with other glazing or installation materials, including but not limited to, coatings, sealants, gaskets, setting blocks, lubricants, insulation or any other materials; faulty installation or building construction; damage caused by water not attributable to the FSGLASS product; failure to adhere to FSGLASS’s instructions regarding installation and/or maintenance of the unit, including written proof of routine maintenance (consult Glass Association of North America Glazing Manual); improper design; errors in provided specifications; scratches or abrasions to the product; abnormal weather conditions; or damage caused by cleaners, solvents, acids, alkalies or any other chemicals used on or around the product. FSGLASS reserves the right to inspect, in the field, any FSGLASS product that is alleged to be defective. 

The purchaser’s exclusive remedy is limited to the legal remedies described in FSGLASS’s Heat Soaked Tempered Glass Warranty. FSGLASS will not be liable for any incidental or consequential damages of any kind. FSGLASS’s Heat Soaked Tempered Glass Warranty will be void in the event that full payment is not received for goods and services within the agreed upon terms of sale. FSGLASS MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, REGARDING THE PRODUCT, INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FSGLASS’s Heat Soaked Tempered Glass Warranty may only be modified upon written approval of FSGLASS’s President or Vice President(s).